Frequently Asked Questions
Everything you need to know about shopping with Steve Madden UK.
What are your UK delivery options and timeframes?
We offer Standard Delivery (3-5 working days) and Next Day Delivery for orders placed before 2pm Monday-Thursday. Free standard shipping is available on orders over a specific threshold as indicated on our homepage.
How do I return an item and what is the policy?
You can return unworn items in their original packaging within 30 days of delivery. Please use our online returns portal to generate a prepaid label; a small return shipping fee may be deducted from your refund.
Do Steve Madden shoes run true to size?
Most of our styles run true to size, but fit can vary between pointed heels and chunky trainers. We recommend checking the specific 'Size & Fit' guide on the product page for detailed measurements.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and 'Buy Now, Pay Later' options like Klarna and Clearpay for flexible installments.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
How do I care for my Steve Madden leather or suede shoes?
To prolong the life of your footwear, we recommend using a protective spray before first wear. For suede, use a specialized brush, and for leather, apply a damp cloth and quality conditioner to prevent cracking.